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Alec. J. Hidell
Joined: 12 May 2007
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| optimax wrote: | | member34259 wrote: | Target?
I had a phone to return to Target and the stupid girl decided that I had to talk to Optus about a refund. (Phone was less than 24 hours old and never charged itself)
Well, she gave me the same policy talk you obviously are trained to do.
I explained that what she was saying was against Victorian consumer law and best she get a manager. She phoned a manager, weak knob would not come out of his/her office.
Refund given on the spot.
Just remember that consumer law outweighs anything that Target want you to believe. |
I dont know about your story personally mate, but you would be surprised how iron clad we can make our policy, its written down (viewable on the net) says you can have a refund with a reciept given its within time without we have evry right to refuse.
Also with phones once the sim card gets activated it goes over us, but managers doing that shits us up the wall no end |
The guy that runs Target in Victoria is a mate of mine.
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optimax
Joined: 08 Oct 2007
Location: northern suberbs
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| member34259 wrote: | Sim card was never activated because the stupid phone would not charge.
But again, you can write whatever policy you like, and most retail stores do, but as long as the goods are faulty or do not fulfill the description then consumer laws will override that policy.
I note that your policy includes;
| Quote: | | If you're not completely satisfied with your new product, simply return it with your receipt and we'll be happy to offer a replacement, exchange or refund providing the product is in as new condition including packaging, instruction manuals and all accessories. |
http://www.target.com.au/html/refund/refund.htm
As my situation included a product bought less than 24 hours before and was clearly faulty, or I was "not completely satisfied", then why was I initially refused a "refund providing the product is in as new condition including packaging, instruction manuals and all accessories"?
Looks like basic training is lacking at the store in question. |
I would gladly given you a refund or a straight swap if we had another one, sounds like a simple situation to me. I know ive done juist that thing plenty of times at work its in the policy to do it.
I cant see why they said no if you had a receipt, the box and all the rest and it was 24 hours old. No reason to refuse or paperwork either just give you a new working one simple really.
What store was it? im sure the other supervisors at epping would of done the same as me.
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optimax
Joined: 08 Oct 2007
Location: northern suberbs
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| Frank Stone wrote: | | optimax wrote: | | member34259 wrote: | Target?
I had a phone to return to Target and the stupid girl decided that I had to talk to Optus about a refund. (Phone was less than 24 hours old and never charged itself)
Well, she gave me the same policy talk you obviously are trained to do.
I explained that what she was saying was against Victorian consumer law and best she get a manager. She phoned a manager, weak knob would not come out of his/her office.
Refund given on the spot.
Just remember that consumer law outweighs anything that Target want you to believe. |
I dont know about your story personally mate, but you would be surprised how iron clad we can make our policy, its written down (viewable on the net) says you can have a refund with a reciept given its within time without we have evry right to refuse.
Also with phones once the sim card gets activated it goes over us, but managers doing that shits us up the wall no end |
The guy that runs Target in Victoria is a mate of mine. |
Micheal Napoli? if so he is a good guy, i have his neice working at my store as well she actually knows what she is doing and listens which is a plus.
Still does everyone go to return stuff gunning for a fight?
most of the time i want to help you but if you start acting like a **** and arguing about everything i just wont even try to help
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Dale61
You can't have manslaughter without laughter.
Joined: 17 Apr 2002
Location: /home/room/chair
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| optimax wrote: |
What i found odd was why people came ot teh refunds counter, looking for arguements. They know the rules, they know ill enforce the rules, they can read the policy i put in front of them but they then have to swear and go off at me and my staff and emand to speck to a manager. Who then goes through the rules and they go away happy.
MAssiev pian in the arse, although it only happened once today and thats a pretty good day for me at epping target |
You obviously don't work in the book department! 
How does one emand to speck to a manager?
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Alec. J. Hidell
Joined: 12 May 2007
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| JacJacJacqui wrote: | | WTF? Good on you for having the patience and balls to still go through with it. I would have walked out. I don't like audiences. |
Well there goes my fantasy
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The one man in the world, who never believes he is mad, is the madman. |
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Alec. J. Hidell
Joined: 12 May 2007
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| optimax wrote: | | Frank Stone wrote: | | optimax wrote: | | member34259 wrote: | Target?
I had a phone to return to Target and the stupid girl decided that I had to talk to Optus about a refund. (Phone was less than 24 hours old and never charged itself)
Well, she gave me the same policy talk you obviously are trained to do.
I explained that what she was saying was against Victorian consumer law and best she get a manager. She phoned a manager, weak knob would not come out of his/her office.
Refund given on the spot.
Just remember that consumer law outweighs anything that Target want you to believe. |
I dont know about your story personally mate, but you would be surprised how iron clad we can make our policy, its written down (viewable on the net) says you can have a refund with a reciept given its within time without we have evry right to refuse.
Also with phones once the sim card gets activated it goes over us, but managers doing that shits us up the wall no end |
The guy that runs Target in Victoria is a mate of mine. |
Micheal Napoli? if so he is a good guy, i have his neice working at my store as well she actually knows what she is doing and listens which is a plus.
Still does everyone go to return stuff gunning for a fight?
most of the time i want to help you but if you start acting like a **** and arguing about everything i just wont even try to help |
No, Peter Eldred
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The one man in the world, who never believes he is mad, is the madman. |
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optimax
Joined: 08 Oct 2007
Location: northern suberbs
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never met peter heard of him though
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Alec. J. Hidell
Joined: 12 May 2007
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| optimax wrote: | | never met peter heard of him though |
He's a great bloke, mad Collingwood, we go to the footy together
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The one man in the world, who never believes he is mad, is the madman. |
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optimax
Joined: 08 Oct 2007
Location: northern suberbs
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| Frank Stone wrote: | | optimax wrote: | | never met peter heard of him though |
He's a great bloke, mad Collingwood, we go to the footy together |
Next time he comes through the store ill say gday to him then, always good to know more collingwood supporters
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~Madness~ 
...The Cat...
Joined: 29 May 2001
Location: Melbourne, Vic, Au
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People who advertise their facebook or myspace, but have it on private. What's the point?
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"whaaa whaaaaaa! |
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John Wren 
"Look after the game. It means so much to so many."
Joined: 15 Jul 2007
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adelaide. actually it was four days of oddness.
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Purveyor of sanctimonious twaddle. |
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Magpie Girl 
Daisy, my Collingwood supporting birdy....
Joined: 01 Jan 2008
Location: Down town Bundy! ...& the #43 bandwagon!
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We had our laboritory assistant in our Chemistry class today & while he was helping my group I noticed his jacket. It had this funny emblem on it & said "Drouin Secondary College"
I was thinking..... is that the school Dale Thomas went to....? 'Cause I remember reading about it somewhere but it could have missunderstood. I just thought it was weird in a way.....
I wonder if he's ever heard of Dale.....    Doubt it though
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"Everyone has their story and mine is unique, but I'm definitely trying to use that to help as many people as I can." - Heritier O'Brien ( 7/7/08 )
Harry, you're a champ! |
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HAL
Please don't shout at me - I can't help it.
Joined: 17 Mar 2003
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| That's unbelievable. |
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Kingswood
//
Joined: 05 May 2007
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| lol Hal. I find you odd to tell you the truth |
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HAL
Please don't shout at me - I can't help it.
Joined: 17 Mar 2003
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| Thanks for telling me that I am odd to tell you the truth. |
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