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kazpie
Joined: 19 Sep 2010
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| Post subject: Has anyone else had trouble contacting the club? |  |
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I have emailed 5 times over the past week and can never seem to actually speak to anyone at the club regarding membership at the moment. I think they may have stuffed up my home game reserved seating at the G and I'm trying to sort it out!! Any suggestions? Getting very frustrated 
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Collingwood...not just a footy team, it's way of life. |
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Nick - Pie Man
Joined: 04 Aug 2010
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| try calling them. i always get through |
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Joel 
Joined: 23 Mar 1999
Location: Mornington Peninsula
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| Yep, no response to my email from last week. |
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STOKA35
Joined: 06 Feb 2003
Location: Mount Barker. South Australia
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| email takes 2-4 weeks |
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tomoleary 
Joined: 03 Jun 2003
Location: Rosanna
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I posted my reserve seating form on the Tuesday after the Monday memberships went on sale. Have many of you be told your seating alloction yet?
Also I e-mailed the club a little while back and got a response but the response didn't answer my question at all. |
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Dave The Man 
Joined: 01 Apr 2005
Location: Someville, Victoria, Australia
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My E-Mail took about 3 Days. Phone would be the best way
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I am Da Man |
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Joel
Joined: 23 Mar 1999
Location: Mornington Peninsula
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| STOKA35 wrote: | | email takes 2-4 weeks |
Which isn't really good enough IMO. I'll try and call them instead I think. |
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STOKA35
Joined: 06 Feb 2003
Location: Mount Barker. South Australia
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| they must get a heap of emails to go through but yeah should be better than that. |
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Nick - Pie Man
Joined: 04 Aug 2010
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| Anyone who works in admin knows that phone calls are far more effective than emails .. like for example right now, I am here on this message board, and not working on the problems my clients have emailed me. Geddit? |
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5150 
Joined: 31 Aug 2005
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| Nick - Pie Man wrote: | | Anyone who works in admin knows that phone calls are far more effective than emails .. like for example right now, I am here on this message board, and not working on the problems my clients have emailed me. Geddit? |
How many of your "clients" email their pizza orders in?  |
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Nick - Pie Man
Joined: 04 Aug 2010
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None, they've learned that I'll only respond if they call me  |
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Dark Beanie 
Joined: 06 Feb 2004
Location: A galaxy far, far away.
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I would ring the club.
I had to call last week to sort out a membership. Was on hold for no more than 5 minutes and the guy I spoke to was very helpful.
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If you are foolish enough to be contented, don't show it, but just grumble with the rest. - Jerome K Jerome |
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Joel
Joined: 23 Mar 1999
Location: Mornington Peninsula
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| Any emails I get at work are usually responded to within an hour. But yes, phone is a more efficient means of communication when the club is probably receiving a few thousand a week. |
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didick
didick
Joined: 17 Jun 2009
Location: Brisbane
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| tomoleary wrote: | I posted my reserve seating form on the Tuesday after the Monday memberships went on sale. Have many of you be told your seating alloction yet?
Also I e-mailed the club a little while back and got a response but the response didn't answer my question at all. |
New seat allocations for first time reserved seaters won't be till February I was told. And for those in that boat, membership cards will be mailed then.
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"The night is a very dark time for me" Chaz Michael Michaels |
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kazpie
Joined: 19 Sep 2010
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Thanks guys, I had tried calling a couple of times but was on hold for so long I had to hang up. Finally got through this afternoon at 4 minutes to 5! Hopefully all sorted but really disappointed at the lack of service with the email though, after all members are the shareholders of the club. Even an automatically generated response to say thanks we've received your email and we're backed up but we'll respond as soon as we can wouldn't be too difficult and much more professional than just ignoring it!
_________________
Collingwood...not just a footy team, it's way of life. |
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